FAQ

Frequently Asked Questions

Q: How long does shipping take after payments have been made?

A: Orders will be sent out H+1 after payment has been made.

Q: How much is shipping fee to my city?

A: We charge shipping fee according to JNE rate. Free shipping for orders above 1.500.000 IDR.

Q: Can I use other courier aside from JNE REG?

A: For now, we only use JNE REG. No other courier.

Q: Can I change my orders ?

A: Orders cannot be changed once it has been submitted for review. Customers can send an email requesting to cancel the order and create a new order.

Q: Can I cancel my orders?

A: Customers can send an email requesting to cancel the order. Orders will be automatically cancelled when payments are not made within 48 hours.

Q: How do I track my orders?

A: An email containing the tracking number will be sent out to customers. Customers can track their orders from JNE website (http://www.jne.co.id/tracking.php)

Q: Do you accept resellers/dropshippers?

A: We accept resellers/dropshippers. Kindly contact us for special pricing.

Q: Can I pay using Credit Card?

A: We only accept payment via BCA Transfers.

Q: Do you have a loyalty program?

A: We are still working on the loyalty program.